Cancellation requests must be submitted in writing to [insert email]. Refunds, where applicable, will be calculated according to the cancellation policy of the specific airline, hotel, or supplier involved, less any Travel Kitt service fees, which are non-refundable.
If Travel Kitt must cancel a confirmed booking due to supplier failure, force majeure, or operational necessity, you will be offered a full refund or a rebooking option, at your choice, in line with applicable consumer protection requirements.
Approved refunds are processed within 14–30 business days, depending on your payment method and the processing timelines of third-party suppliers.
Visa fees, service charges, and any item explicitly marked “non-refundable” at the time of booking are excluded from all refund requests.
